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Providing On-Demand Support to Unaccompanied Migrant Children and their U.S. Sponsors

About the Program

The Providencia Group (TPG) has been awarded a contract to manage and staff the U.S. Office of Refugee Resettlement’s (ORR) National Call Center and Sexual Abuse Hotline. ORR is a part of the U.S. Department of Health & Human Services. These call centers provide unaccompanied children, sponsors, and their family members with direct access to subject matter experts and community resources that prioritize child safety and well-being.​

​This work helps children and sponsors to navigate the reunification process and provides those in crisis with immediate emergency intervention support. The program also serves as a refuge to anonymously report suspected trafficking or abuse.

Program Transition Update

We are in the process of standing up our team and will be reaching out to the incumbent workforce to gauge interest in continuing to support this program. While incumbent applicants will receive priority consideration, it is important to note that some roles will be changing.

What do I need to do?

Given the short window for this contract changeover, we need your help to ensure a smooth transition. If you are interested in being considered for a position on this contract, please complete the application process outlined below.

First, complete the online application posted here. As part of the application process, you will also be asked to provide the following items:

  • Preliminary Incumbent Questionnaire
  • Contact Information
  • EEO Forms
  • Last Paystub

Applicants must also upload an updated resume. Please include your current position level within your resume if applicable, e.g., Call Specialist, and the current city and state you are assigned to. Upon hire, additional documentation may be requested.

When Will I Be Contacted?

Our Talent Acquisition team will be reaching out to candidates in the order in which their applications are received. Should you have any questions, please reach out to:

Please check out our Website and LinkedIn to learn more about who we are and our mission!

Our Management Team
Jeffrey Ahlberg
Program Director

Jeffrey Ahlberg has over 20 years of experience in the field of social services, including three years as a Staff Secure Program Manager, two years as a shelter Associate Director, six years as a Federal Field Specialist, and three years as a Federal Field Specialist Supervisor. During this time, he stood up and oversaw Influx Care Facilities; coordinated on-site with Border Patrol during influx; led a team of Public Health Services officers to facilitate family reunification; served on work groups, including an ORR mentoring program; and led tours of facilities and fielded questions from various United States and foreign government dignitaries.​

He holds an MSW degree in Social Work and an LCSW degree with a supervisor qualification.

Glenn Mathews
Project Manager

Glenn Mathews is a social services leader with over 30 years of experience in counseling underserved children, adolescents, and families within health settings and in private practice. He is a trauma-informed care expert with extensive experience in problem-solving in complex programmatic environments and developing and administering multifaceted programs at the local, national, and international levels. For the past eight years, Mr. Mathews has helped to oversee five regional clinics that provide outpatient and inpatient care to at-risk children and families. He also has several years of experience directing large healthcare-related call centers across multiple time zones.