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SPONSOR RESOURCES

Helping Unaccompanied Children and their sponsors access valuable resources to meet their unique mental, behavioral, emotional, and cultural needs.

The Office of Refugee Resettlement (ORR), part of the U.S. Department of Health & Human Services, provides sponsors with a wide variety of services to address the physical, mental, and emotional support needs of the children in their care. The Providencia Group is committed to working closely with Unaccompanied Children and their sponsors to foster strong relationships while helping all parties adapt, learn, grow, and thrive throughout the sponsor’s experience.​

Children's hands of varying skin tones are stacked in the center over grass, representing diversity and collaboration
ORR National Call Center (ORRNCC)

The ORRNCC is a helpline that fields calls from released children and families and links released children and their families or sponsors with services in their local communities. Released children, family members, sponsors, legal service providers, child advocates, and other members of the community can request assistance or report concerns to the ORRNCC. The ORRNCC reports, as appropriate, matters of concern to ORR, local law enforcement, and/or local child protective services.

The ORRNCC can help parents locate and send messages to children in shelters in the United States.

​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

Available 24/7

International:

Mexico: 528008770404
Guatemala: 50218003750042​
El Salvador: 5038006439
Honduras: 50480027916001

Frequently asked questions (FAQs) and connect with ORR partner organizations

A woman and a girl smiling at a doctor who is examining the girl's heartbeat with a stethoscope
MEDICAL CARE
A woman teacher and a young boy smiling at each other over a table
MENTAL HEALTH
& EMOTIONAL SUPPORT
A young girl focused on writing in a notebook in a classroom setting
EDUCATION
A boy in a tie smiling up at a man in a suit with two other men in the background
LEGAL ASSISTANCE
A woman hugging a young boy
SAFETY
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SPONSOR RESOURCES

Submit Organizations to Our Resource List

Do you know of additional organizations that you would like to add to our list?
Submit an organization for consideration to be included in our Sponsor Resources Catalog.

MEDICAL CARE

How can I find medical care for my child after reunification?​

As a sponsor, you are required to provide medical care for your child. If you do not have health insurance or cannot add the child to your insurance plan, please call the ORR National Center for help finding low-cost community health centers and medical services in your area.​

It is important to understand health and healthcare in the USA. If you need help to find a doctor, get medicine, or learn more about vaccines for children, visit USAHello. This organization provides resources to help find and prepare for a doctor’s appointment.

A woman and a girl smiling at a doctor who is examining the girl's heartbeat with a stethoscope
​ORR National Call Center

Phone & WhatsApp

1-800-203-7001


USAHello

usahello.org

MENTAL HEALTH / EMOTIONAL SUPPORT

What if my child is having trouble and needs to talk to someone?​

The ORR National Call Center (NCC) can help children with many different issues, including bullying, depression and anxiety, anger, isolation, abuse and neglect, homelessness, exploitation, and family problems. The NCC can also help children understand the court process, locate assistance, and find documents.

What if I’m facing other challenges caring for my child?​

The ORR National Call Center can provide resources and help on anything from bedtime troubles, issues with eating, emotional outbursts, defiance, isolation, substance abuse, bullying, and more.

What if my child is LGBTQ+ and needs support?​

Many resources exist to support members of the LGBTQ+ community. The ORR National Call Center can help you find resources in your area. ​

​Members of the LGBTQ+ community are often targets of bullying and harassment. If your child is facing these, you need to report it to their school. ​

What if my child and I are having difficulty adjusting and adapting to each other? ​

It is normal for there to be a heightened period of distress as Unaccompanied Children and sponsors adjust to their new living arrangements. If you have concerns about how to adjust, contact the National Mental Health Hotline.

What if I have concerns that the sponsored child is having issues with substance abuse?​

The Substance Abuse and Mental Health Services Administration’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.

A woman is taking notes, providing mental health support to young boy sitting next to her
​​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

Trevor Helpline Crisis Intervention for LGBT Youth
available 24/7
1-800-850-8078

GLNH: Gay and Lesbian National Hotline
available Monday-Friday 6:00 PM until 11:00 PM EST.
1-888-843-4564

988 Suicide & Crisis Lifeline
samhsa.gov/find-help/988

NAMI HelpLine
1-800-662-HELP (4357)

www.nami.org/help

EDUCATION

How do I enroll my child in school?​

You are required to enroll a child in school immediately following reunification. To do so, call or visit your local school to set up an appointment to learn about the process and required documents. It is also a good idea to inquire about what social workers or counselors the school has on staff, as these resources help support the child and make the transition to school easier. If you need additional help enrolling your child in school, contact the ORR National Call Center for assistance.

If you have an older child and would like information about the GED program in your state, please visit GED Info by State (learningpath.org).

What if my child is refusing to go to school?​

A child’s refusal to go to school (truancy) can be caused by many things, including bullying, feeling overwhelmed, or having trouble taking classes in English. Your first step should be to ask your child about their feelings to try to determine the cause, then contact your child’s school for help. If you need additional support, please contact the ORR National Call Center.

What if my child is having difficulties with language barriers?

FindHello has help and services for immigrants, refugees, asylum seekers, and undocumented people in the USA. Search for English classes and other educational support services near you.

A young girl focused on writing in a notebook in a classroom setting
​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

If you have an older child and would like information about the GED program in your state, please visit
GED Info by State
learningpath.org

USAHello
usahello.org

LEGAL ASSISTANCE

What if I need help finding an attorney or legal assistance for my child?​

As a sponsor, you are responsible for making sure that your child arrives at court for their court date so that the child does not face a deportation order. You must keep the court updated on the child’s address so that they can attend court in the area where they reside.

ORR legal service providers may help to coordinate a referral to a pro bono (free) attorney for you to provide legal services to you. You may also contact the National Center for Refugee and Immigrant Children.

In addition, a list of pro bono (free of charge) legal service providers can be found by visiting the Immigration Advocates Network (IAN)’s National Immigration Legal Services Directory. The U.S. Department of Justice also has a list of free legal services providers organized by state.

Kids in Need of Defense (KIND) is the preeminent U.S.-based non-governmental organization for the protection of unaccompanied and separated children. KIND connects sponsor families to attorneys who provide representation at no cost.

What if I want to pursue legal guardianship of my child?​

Legal guardianship provides you with the same rights as a biological parent to make important decisions for your child. You will need a family law attorney if you choose to pursue this. The ORR National Call Center can help you find family law attorneys in your area.

A boy in a tie smiling up at a man in a suit with two other men in the background
​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

If you need assistance completing the forms,
call the ORR National Call Center

​If you need to check your child’s court date,
call the Immigration Hotline

1-800-898-7180

National Center for Refugee
and Immigrant Children
refugees.org/explore-the-issues/

Immigration Advocates Network
National Immigration Legal Services Directory
immigrationadvocates.org/nonprofit/legaldirectory

U.S. Department of Justice
Free Legal Services Providers List by State
justice.gov/eoir/probono/states.htm

Kids in Need of Defense (KIND)
supportkind.org

SAFETY

What if my child has run away or I am concerned that they might run away?​

Children struggling to adjust to their new home environment may feel isolated. Isolation can lead to depression, anger, frustration, and the possibility that the child runs away from home. If you have concerns that the child in your care is struggling and in need of assistance or someone to talk to, please contact the National Runaway Hotline.

If your child runs away, this must be reported to the local police. Failure to report a runaway is a criminal act in some states, so it is imperative that you report promptly. If you need assistance reporting a runaway, or if you are afraid that your child might run away, please call the ORR National Call Center.

Another resource is the National Center for Missing and Exploited Children (NMEC), which will keep your child’s information in a national database to communicate with law enforcement nationally.

What if I’m concerned that my child is a danger to himself?​

If your child is engaging in self-harming behaviors, or if you are concerned that your child might try to hurt or kill himself, it is required that you get your child help from a professional to keep him safe. If your child is in immediate danger, you should take him to the Emergency Room at your local hospital for help.

If your child has talked about wanting to kill himself, you can find resources and suggestions on how to help at the Suicide Prevention LifelineThe 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.

What if I suspect that my child is being harmed?​

As a sponsor, you are required to protect your child from harm. If you know your child is being harmed, your failure to report it can be considered neglect. To report abuse or neglect, call your local Child Protective Services or local police.

If you suspect your child is being trafficked or is in danger of being trafficked, call the National Human Trafficking Resource Center. If you believe your child has been contacted by a human trafficking organization or organized crime group, this must be reported to ICE. For help reporting, call the ORR National Call Center.​

For additional help finding local resources, reporting abuse, or finding solutions, call the ORR National Call Center.

What if my child or I are facing domestic violence?​

If you are in immediate danger, call 911. If you need help regarding a domestic violence situation, call the National Domestic Violence Hotline.

A woman hugging a young boy
​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

National Runaway Hotline
Phone or Text
1-800-RUNAWAY
1800runaway.org

Suicide Prevention Lifeline
988
988lifeline.org

National Center for Missing and Exploited Children (NMEC)
1-800-843-5678

National Human Trafficking Resource Center (NHTRC)
1-888-373-7888

National Domestic Violence Hotline
1-800-799-7233
thehotline.org

SPONSOR RESOURCES

How much does the reunification process cost?​

There are no fees associated with the processing or reunification of children in ORR’s care. Criminals have been known to target the families of children involved in the reunification process. Please treat requests for payment or bank or credit card information with extreme suspicion. As a sponsor, you may be required to make travel arrangements and possibly provide a travel escort for a child under 14 years of age. However, payments should be made directly to the airline or care provider. If you are being asked to provide payment for the reunification of a child, contact the ORR National Call Center for assistance.

What if I’m having financial difficulties caring for my child?​

There are resources in your community, like food banks, low-cost clothing stores, and free medical clinics that can help ease the financial strain of caring for a child. If you need assistance locating resources in your area or if you need help with your budget, call the ORR National Call Center.

What if I’m facing other challenges caring for my child?​

The ORR National Call Center can provide resources and help on anything from bedtime troubles, issues with eating, emotional outbursts, defiance, isolation, substance abuse, bullying, and more. If you need help, call the ORR National Call Center.​

What if my child or I are facing domestic violence?​

If you are in immediate danger, call 911. If you need help regarding a domestic violence situation, call the National Domestic Violence Hotline.

Two people in a conversation
​ORR National Call Center

Phone & WhatsApp

1-800-203-7001

National Domestic Violence Hotline
1-800-799-7233
thehotline.org

Sponsor Handbook (English)
Download PDF

Click here to review the Sponsor Handbook in Dari, Spanish, Haitian, Pashto, Russian, and Ukrainian.

Sponsor Care Agreement