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Employee Support

Do you have a question? Can’t find something you’re looking for? Our centralized support center is designed to provide employees with quick answers to several common questions across a variety of topics.

Employee Helpdesk

Note: your username and password are required to access the helpdesk portal.

Transparency in Coverage

On November 12, 2020, the Departments of Health and Human Services, Labor, and the Treasury finalized the Transparency in Coverage Rule that requires health insurers and group health plans to create a member-facing price comparison tool and post publicly available machine-readable files that include in-network negotiated payment rates and historical out-of-network charges for covered items and services, including prescriptions drugs. Data in machine-readable files must be updated monthly.

Cigna creates and publishes these machine-readable files on behalf of The Providencia Group.
Please click this link to access: https://www.cigna.com/legal/compliance/machine-readable-files